FAQ
THIS FOLLOWING FAQ SECTION OUTLINES KEY INFORMATION AND CLARIFICATIONS ABOUT USING THE HERMONIE WEBSITE, SERVICES, AND OTHER RELATED PLATFORMS.
Where are Hermonie products crafted and produced?
All Hermonie products are conceived by in-house design team with an emphasis on artistry, detail, and integrity. All products are crafted in collaboration with selected artisans and manufacturing partners who share commitment to ethical practices and exceptional quality.
How do I look for a product on Hermonie official website?
There are several ways to browse Hermonie official website. You may explore weekly homepage features or visit the navigation bar found at the top of every page. Simply click on the relevant section to open a drop-down menu, and then click on the links to visit specific categories. To view the latest launches, click on “NEW ARRIVAL”. Click on Men or Women to view categories such apparel, bags, shoes, accessories etc. Within each category you can further refine your search. If you are looking for a specific item, you may use a search box to find products by name, color, category or style.
Hermonie official site can be accessed via mobile, tablet and PC. To find a store nearest to you, enter the city and country/region in the Store Locator at the top left of the page.
How do I ensure I am purchasing an authentic Hermonie product?
Authentic Hermonie products are available through official website and other platforms, selected flagship locations, and verified retail partners. Each product has been assigned with Article Number (Arc.N) which is a 12-digit numerical sequence and signature Hermonie authenticity label, for the purpose of individual identification and authentication in accordance with applicable verification standards.
Does sustainable and ethical sourcing be the part of mission?
Hermonie is deeply committed to responsible sourcing, sustainable craft, ethical manufacturing and minimal environmental impact. Prioritize eco-conscious materials and support partners who uphold the highest labor and environmental standards. All decisions reflect a design philosophy rooted in responsibility, restraint, and respect for process.
What is the process of shipping?
All orders are shipped via shipping portals warehouse to your provided shipping address. Once you check out; a courier service will automatically be assigned to your order based on your shipping information. Hermonie is pleased to offer worldwide shipping. All international orders are fulfilled with the utmost care, and delivery times may vary depending on destination and customs clearance. Consult the Shipping & Delivery page.
How do I track my order shipping information?
To track your order shipping information, Register or log into “My Account” or view your shipping confirmation email. Orders may take 24 to 48 business hours to process. Once your order has been processed, you will receive an email confirming your order has shipped. Shipping Timing begins when you receive the shipping confirmation email. Additional validation may be required for some orders and can delay delivery.
Does Hermonie offer bespoke or personalization?
Selected collections may feature bespoke or personalized options. These are crafted with meticulous attention and tailored to your preferences. Inquire with Client Assistance for current availability and lead times.
How do I care for my Hermonie product?
Each product includes a detailed care guide to help maintain its design and sustainability. The recommend adhering strictly to these guidelines and storing items in a cool, dry place away from direct sunlight and moisture.
Can I return/exchange an item that I purchased from Hermonie?
You may exchange merchandise purchased at a Hermonie. Outlet purchases must be returned to the outlet. All returned merchandise must be in the original condition when sold and accompanied by the original proof of purchase. Online purchases may be returned to Hermonie for an exchange, store credit or gift card. Refunds must be processed through the official website where they were originally purchased. Consult the Return & Exchange page.
How can I contact for assistance with my Hermonie product?
Hermonie provides after sales services for products purchased from official website and other platforms, selected flagship locations, and verified retail partners.
How can I receive updates on new collections and private events?
Become Part of Hermonie – the curated mailing list for priority access to new releases, seasonal launches, and other initiative. Get in touch with official channels for a quiet glimpse behind-the-scenes experience.