BILLING AND PAYMENT POLICY
THIS BILLING AND PAYMENT POLICY SETS FORTH THE TERMS AND CONDITIONS GOVERNING ALL PAYMENT TRANSACTIONS CONDUCTED THROUGH THE HERMONIE WEBSITE AND OTHER PLATFORMS.
1. ACCEPTED PAYMENT METHODS
We offer a variety of secure and convenient payment options to suit your needs:
- Credit/Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, and American Express.
- Mobile Payments: You can make payments using popular mobile payment services such as BKash and Nagad.
- Cash on Delivery (COD): Only available for select location within Bangladesh.
Amount displayed in each international webstore are estimated in USD, based on the current exchange rate of the local currency. The final USD amount will be confirmed at checkout and charged to your selected payment method. Please note that your payment method issuer may convert the USD charge at your country exchange rate, so the amount on your statement may vary slightly.
2. PAYMENT SECURITY
Securing your payment is our top priority. We employ advanced encryption technologies to safeguard your personal and financial information. All transactions are processed through secure gateways to ensure a safe shopping experience.
By placing an order, you authorize us to charge the total amount to the payment method selected during checkout. Please ensure that all billing information provided is accurate and up to date to avoid any delays in processing your order.
4. PAYMENT CONFIRMATION
Upon successful payment, you will receive a confirmation email with your order details. If you do not receive confirmation within 24 hours, please contact our client advisor agent for assistance.
5. FAILED TRANSACTIONS
In the event of a failed transaction, please check the following:
- Ensure there are sufficient funds in your account.
- Verify that your payment details are correct.
- Contact your bank or payment provider for further assistance.
- If issues persist, please reach out to our customer service team for support.
6. TECHNICAL PAYMENT ISSUES
If a technical error results in an unintended payment deduction and delay your order, please contact us immediately with your order number and product details. Upon verification of the payment with our payment provider or bank, we will proceed with the delivery of your order without delay.
Please note that Hermonie may be required to share your personal information in response to a court order, search warrant, or other lawful request. We may also disclose information to authorized investigative bodies if there is a suspected breach of our terms, a violation of the law, or as otherwise required by applicable laws and regulations in Bangladesh.
Hermonie reserves the right to change or update this Billing & Payment Policy at any time. Changes will be effective immediately upon posting on website. Please review this Billing & Payment Policy periodically to stay informed of any updates.