GENERAL TERMS AND CONDITIONS OF USE
WELCOME TO HERMONIE. THE GENERAL TERMS & CONDITIONS ARE ESTABLISHED TO MAINTAIN TRANSPARENCY, TRUST, AND A SEAMLESS RELATIONSHIP. PLEASE REVIEW THESE GENERAL TERMS & CONDITIONS OF USE CAREFULLY BEFORE USING.
The full acceptance of these General Terms & Conditions of Use and all rules and guidelines, including but not limited, and acknowledgement of their relevant mandatory. You are only authorized if you agree to abide by all applicable laws and the terms of these General Terms & Conditions of Use. If you do not agree to be bound by these General Terms & Conditions of Use and the following applicable laws, you should not proceed with using the Services.
1. INTELLECTUAL PROPERTY RIGHTS
The Hermonie website and all associated asset, including but not limited to images, designs, product, layout, organization of contents, logos, domain names, structure, textual materials, patents and copyright etc. are the intellectual property of Hermonie. Unauthorized use, reproduction, or distribution of any content from platform is strictly illegal and may result in legal action. All rights are reserved for Hermonie.
2. SUBMITTED MATERIAL
- You are responsible for any material you submit to platform, including its legality, reliability, and originality. Do not upload or share anything false, illegal, offensive, threatening, invasive of privacy, or that violates intellectual property rights. Content must not encourage criminal activity, spread spam or viruses, or mislead others by using false information or impersonation. Commercial content is not allowed. All content must follow the law and respect others.
- By submitting any content, you grant Hermonie and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and sublicensable right to use, reproduce, modify, publish, distribute, and display it worldwide in any media. You also give permission to use the name you provide with the content, if they choose. All personal information will be handled according to the “Privacy & Cookie Policy”. You confirm that you own or control all rights to the content that, it is accurate, does not violate any laws or rights, and that you will be responsible for any claims arising from what you submit.
- Some features on platform may only be available if you register. By registering and using the platform, you agree to provide information that is true, accurate, up to date, and complete.
- Some features on platform may require a password. You are responsible for keeping your password secure and confidential. You agree that you are fully responsible for all actions and communications made using your password. If you think your password has been lost, stolen, or used without your permission, you must tell Hermonie right away. Until you do, Hermonie can assume that any use of your password was done by you.
- You and any third parties acting on your behalf may not use framing techniques or similar tools to display any content from platform without prior written permission. This includes using Hermonie trademarks—such as “Hermonie”—in meta tags, hidden text, or other similar technologies. You are also not allowed to use these trademarks or any part of Hermonie platform content in a way that could imply an association with or endorsement by Hermonie, unless we have given you written permission to do so.
- Hermonie reserves the right to update, modify, or terminate these General Terms & Conditions of Use, or restrict a user’s access to platform at any time, without prior notice, should it be deemed necessary due to any suspicious activity or violation of terms, conditions, or privacy policies. The most current version of these terms and conditions will take precedence in all circumstances.
- Hermonie ensures that product images online closely match the actual items. However, variations may occur due to different screen settings on devices. If the product you receive does not match its description, please return it to the delivery assistant immediately without altering the packaging. Product images, weights, and dimensions provided are for reference only, unless explicitly stated as binding. All products and services purchased from our site are intended solely for personal use and not for resale.
- The price at the time of purchase will be honored through to the delivery date. You will not incur additional charges if the price increases after your order, not will adjustments be made if the price decreases. Hermonie reserves the right to alter product and service prices and to modify or withdraw offers at any time without prior notice.
- To confirm your order, please provide your phone number, delivery address, and order ID. To protect against credit or debit card fraud may need to verify payment and personal information before processing your order. This verification may include confirming your identity, address, or banking details. If you do not respond to these verification requests, your order may be canceled within 24 working hours. Hermonie reserves the right to cancel any order if fraudulent card use is suspected.
- Due to the high demand for some of our products may need to limit the number of items available for purchase. Hermonie reserves the right to adjust the available quantities at any time. Occasionally, an order may not be processed due to stock shortages or other reasons and cancel or decline any order at discretion. If your payment has already been processed, a full refund will be provided.
- Hermonie has the right to cancel or refuse any order if there’s an error or technical problem. If this happens, you will be notified and provided further instructions or inform you of the cancellation. If your credit/debit card or mobile wallet has already been charged and your order is canceled, Hermonie will either issue a credit note or refund the full amount charged. Please refer to Hermonie’s “Return and Refund” policy for more details, as part of our General Terms and Conditions of Use.
- Once you confirm the order with the agent, cancellation is not possible until the delivery agent arrives at your address with the product. You may cancel your order when Hermonie Client Advisor agent contacts you by phone to verify your order and delivery address. Please refer to Hermonie’s “Shipping Policy” and “Return and Refund” policy for more details, as part of our General Terms and Conditions of Use.
- Shipping and handling fees cover delivery, packaging, and order processing costs. Once your order is shipped, the risk of loss or damage passes shipping partners. If your item is lost or damaged in transit, you will be fully compensated. Please refer to Hermonie’s “Shipping Policy” and “Return and Refund” policy for more details, as part of our General Terms and Conditions of Use.
4. IN CASE OF INACCURACIES
Information on the site such as text, images, designs, logos, software, and layout may contain inaccuracies, typographical errors, or omissions related to product descriptions, availability, or pricing. Hermonie reserves the right to correct these errors and update information at any time without prior notice, even after orders have been placed. While we strive to provide accurate and up-to-date information, we acknowledge that errors may occur and will address them as quickly as possible. Please be aware that all content is presented “as is” and do not guarantee its accuracy, either explicitly or implicitly.
5. MAJOR DISRUPTIONS
Hermonie is not liable for any damages or disruptions resulting from natural disasters (such as floods, earthquakes, fires, droughts, or cyclones etc.) or human-made events (including terrorism, sabotage, civil unrest, strikes, riots, wars, government actions etc.). This also includes issues like utility failures, third-party software bugs, and other circumstances beyond our reasonable control that may affect our ability to fulfill sales agreements.
6. LIABILITY CONDITIONS
- Hermonie does not allow all the following limitations or exclusions of liability in some countries, and the contents of this section are not enforceable by applicable law.
- Hermonie recognizes that beliefs and values can differ across regions and communities. Hermonie does not take a position or engage related in advocacy to LGBTQIA+ matters. This position is maintained in accordance with local laws and cultural considerations. Hermonie remains committed to complying with all applicable legal and regulatory requirements, including those related to nondiscrimination and human rights.
- Hermonie is not liable for any indirect or consequential losses, loss of data, income, or profit, damage to property, situations beyond our control, delays due to technical issues, or any third-party claims arising from the use of Platform or products.
Hermonie reserves the right to change or update this General Terms & Conditions of Use at any time. Changes will be effective immediately upon posting on website. Please review this General Terms & Conditions of Use periodically to stay informed of any updates.